Exchange Policy

Eligibility for Exchange

• Exchange requests must be made within 2 days of receiving the product.
• Item must be unused, unwashed, and in original condition.
• Original tags and packaging must be intact.

Exchange Process

• Contact our support team with your order details.
• Once approved, send the product to our designated address.
• After inspection, the replacement item will be dispatched.

Exchange Charges

Customers are responsible for courier charges for exchange unless the issue is due to a defect or incorrect item sent by us.

Important Notes

• Discounted or promotional items may not be eligible for exchange.
• Color variation may occur due to lighting or screen settings.
• LOREM reserves the right to refuse exchanges that do not meet the policy.