Refund policy

Your satisfaction matters to us. Please review our refund and return policy carefully.

Eligibility for Refund

  • Refund requests must be raised within 24 hours of receiving the product.
  • The item must be unused, unwashed, and in original condition.
  • Original tags and packaging must be intact.

Non-Refundable Items

  • Discounted or promotional products.
  • Products damaged due to misuse or negligence.
  • Color variation caused by lighting or screen resolution.

Refund Process

Once approved, refunds will be processed through the original payment method or adjusted against a replacement product, depending on the situation.

Important Notes

  • Courier charges are non-refundable.
  • LOREM reserves the right to make the final decision on refunds.
  • Please contact our support team for any refund-related assistance.